Warranty - All furniture sold by Jensen-Lewis is backed by a 1 year manufacturers warranty against manufacturing defects. Certain manufacturers may have longer term warranties. Please contact us for more specific information. Jensen-Lewis does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyls or leather products. We do not assume responsibility for shade variations between samples and the final product due to the possibility of different dye lots. We make no warranty, express or implied, of merchantability. There are no warranties beyond those given by the manufacturer and those in the sales agreement. Jensen-Lewis Co., Inc. will assist the customer in processing warranty claims with the manufacturer.
Price Guarantee - We guarantee to have the lowest merchandise price on new furniture of all of the major brands that we carry. Guaranteed pricing does not include sales tax or white glove delivery and does not apply to clearance, close-out pricing, store incentives or loyalty programs. Pricing must be in writing and will only be acknowledged from authorized dealers. We reserve the right to not accept or cancel an order at anytime at our sole discretion.
Assembly - Generally, assembly is either not required or is provided by the delivery service. On some occasions, minor assembly may be required. Please call or email us for more specific information.
Specifications - All dimensions listed for products are approximate, but are reported on the website to the best of our knowledge. We do not guarantee color matching. All furniture is made individually and subject to variance in wood grain, dye lot and other variables in the process that cannot be prevented. If you have a specific question about any product, please contact us.
Cost - Delivery charges are calculated from the volume of the order and will be added during the checkout process. All Bedframes and Dining Tables will be assembled for no additional charge. We ask that our customers measure all doorways, hallways and elevators to ensure fit. If a product does not fit into the home, additional disassembly and reassembly within the home services may be available. There is an additional charge for deliveries involving stairs. These costs vary and if this is a concern, please let us know and we can quote you a price.
Measuring for Fit - Please visit our Measuring for Fit page. If you realize that an order that you have placed will not fit into your home or have more specific questions, please contact us immediately.
Tax - We do not collect or report sales tax on any order shipped outside of New York or New Jersey. Jensen-Lewis will collect the appropriate tax in accordance to the county of which the furniture is delivered to. This will be added to your final total.
Timeframe - All lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified timeframe. In stock orders delivered to within the Tri-State area (NY, NJ, CT) will be delivered within 1-4 weeks. Special orders and orders outside the immediate local area will have varying lead times. Please contact us for more specific information.
PaymentMethods - Visa, Mastercard and American Express are all acceptable forms of payment. Merchandise must be delivered to the cardholders billing address on the account. Please contact us if you have any questions about this policy.
Deposit - A deposit equal to 50% of the net purchase price is required to commence an order or reserve merchandise. Balances are due in full prior to delivery.
Cancellations/ReturnsReturn Policy - For stock items, Jensen-Lewis Co., Inc. will make refunds within 10 days of purchase providing the merchandise is returned in original factory packaging and in new condition. Customer will be responsible for the actual round trip shipping charge and a 15% restocking fee. Refunds will be in the form of a store credit or credited back to the original credit card. No cash refunds will be given at any time.
Special Orders - For special orders a cancellation must be made within 3 days of purchase in writing. After 3 days a cancellation fee of 50% will be imposed. However, no cancellation charge will be imposed if we were unable to deliver on or before the last date required by law and the order was cancelled in writing before we were able to make delivery. We reserve the right to cancel any order at any time by notifying you in writing and returning any monies received by us. Floor samples and sale items are final sale and not returnable.